FAQ

Frequently Asked Questions (FAQ)

Welcome to the MobilePiece France FAQ. Here you will find answers to the most frequently asked questions regarding our products, orders, deliveries, payments and returns.

How do I place an order?

Simply add the desired products to your cart and then follow the steps for secure payment.

Can I modify or cancel my order?

Yes, you can request a modification or cancellation before your order is shipped.

After shipment, no modifications can be guaranteed.

I did not receive a confirmation email.

Please check your spam or junk mail folder.

If you still can’t find the email, please contact our customer service.

Delivery

Which countries do you deliver to?

We currently deliver to:

Metropolitan France,
Corsica,
Monaco

What are the delivery times?

Orders are usually delivered within 2 to 5 working days after dispatch.

Which carriers do you use?

We work with:

Colissimo
Mondial Relay
Chronopost

How can I track my order?

After shipment, you will automatically receive an email containing your tracking number.

Tracking information may take up to 24 hours to become visible.

What should I do if my package is lost?

If your package is confirmed as lost by the carrier, we will offer:

a replacement
or
a full refund.

Payments

What payment methods do you accept?

We accept, in particular:

Visa
Mastercard
American Express
Maestro
PayPal
Klarna

Are the payments secure?

Yes. All transactions are protected by secure SSL encryption and certified payment systems.
We never store your bank details.
Returns & Refunds

Can I return a product?

Yes. You have 14 days after receipt to request a return in accordance with the French Consumer Code.

Who pays the return shipping costs?

Return shipping costs are the responsibility of the customer unless the product is defective, damaged or incorrect.

When will I receive my refund?

Refunds are usually processed within 3 to 5 business days after the return has been validated.

Products

Are the coins official?

No. The products sold on MobilePiece France are unofficial compatible parts.

The brands mentioned are used solely to indicate compatibility.

How to check the compatibility of a part?

We recommend carefully checking the exact model of your device before ordering.

If in doubt, contact our customer service before purchasing.

Customer Service

How do I contact support?

Email: contact@mobilepiece.fr

Telephone: +33 7 84 70 48 02

Opening hours:
Monday – Friday
10:00 – 12:30 | 13:30 – 16:00

Response time:
Within 24 business hours.